HVAC Call Tracking and After-Hours Answering
The cheapest lead you will ever get is the call you already paid for and did not answer. We track every call to its source and make sure someone, or something, picks up.
Free Missed-Call & Booking Audit
We test-call your shop, read your call tracking and Google profile, and show you where booked jobs are leaking. 30-minute review call.
Why it matters
Your marketing is only as good as your phone
On the first hot weekend of the year, the shops that answer win. Voicemail is a job handed to the next company on the list.
The answer layer is a mix of AI and human answering that books service calls, takes estimate requests, texts back missed callers within a minute, and hands urgent calls to your on-call tech. It runs with a human fallback for anything it cannot handle.
Call tracking that shows where jobs come from
Each channel gets its own tracking number (Google Business Profile, LSA, ads, website, trucks, mailers), so the monthly report shows which sources produce booked jobs.
What's included
- Tracking numbers per channel, recorded only where consent rules allow
- After-hours and overflow answering with a human fallback
- Missed-call text-back within a minute
- Booking into your schedule or a dispatch handoff
- Call outcome tagging: booked, estimate, price shopper, spam
- Answer rate and speed-to-answer in the monthly report
How it works
From kickoff to booked jobs
- 1
Map the phones
Every number you use and where each one is published.
- 2
Set the rules
Hours, overflow, on-call routing, what gets booked and what gets escalated.
- 3
Test it
We test-call every path before it goes live, nights and weekends included.
- 4
Watch the numbers
Answer rate, missed calls and booked jobs by source, monthly.
Fit
Who this is for, and who it isn't
A good fit
- Shops that send calls to voicemail after hours
- Owners who answer the phone themselves and cannot keep up
- Anyone spending on ads without knowing which calls booked
Not a fit
- Shops that do not want calls outside business hours at all
FAQ
Call tracking & answering questions
How much does call tracking and answering cost?
Call tracking is in every plan. The full answer layer (after-hours answering, text-back, dispatch handoff) is part of Replacement Engine. Both are quoted after the free audit, based on your call volume and hours.
Do you record calls?
Only where it is allowed. Some states require every party to consent to recording. We configure recording and disclosures by state.
What if the AI cannot handle a call?
It hands the call to a person: your on-call tech or a human answering service, depending on your rules. Emergencies always go to a person.
Related: HVAC SEO · Google Business Profile · Local Service Ads
Find out how many jobs your phone is losing.
The audit is free, takes 30 minutes of your time, and you keep the findings whether or not we work together.